Best Cabinet Doors warrants that all of our products will be reasonably defect free in material and workmanship for a period of one year from date of shipment. Burls, pin knots, mineral streaks, sap, etc. are natural characteristics found in wood; if these characteristics fall within Best Cabinet Doors specifications, they will not be considered defects.
Due to its inherent nature, wood will expand or contract depending on environmental conditions; Best Cabinet Doors does allow for some wood movement. We will not be liable for damages caused by improper handling, storage, assembling, finishing, or installation by the customer.
Upon receiving your shipment, please be sure to inspect for damage. Any product received damaged should be noted on the delivery slip and signed by the driver. A copy should then be emailed to us at firstname.lastname@example.org and a claim must be submitted immediately by the customer to the courier. The customer is responsible for checking their delivered order immediately for any shortages or discrepancies and is responsible for contacting Best Cabinet Doors within three days to report these discrepancies.
Best Cabinet Doors does not accept returns on custom doors, drawer fronts, drawer boxes, etc, due to customer errors (i.e. you get exactly what was ordered). In the event that there is damage to your order during shipping, please complete a proper damage claim (see above) and we will be in touch with you ASAP. Please remember that we do not accept returns on custom sized doors, drawer fronts, drawer boxes, etc, due to the fact that they cannot be re-sold and are built specifically for you.
Claims on any order or material discrepancies must be made prior to HINGING, HANGING, or FINISHING.
Damaged products will not be returned for exchange without prior written approval. Products may need to be returned in their original condition to the offices of Best Cabinet Doors for inspection. Any item that has been hinged, hung, or finished, shows signs of exposure to moisture, heat or sun, shows signs of job site neglect or is modified in any way shall be deemed accepted by the buyer and voids any warranty. If it is deemed to be a manufacturing error, shipping charges will be reimbursed.
Changes To Orders
We do not accept changes to or cancellations of orders once they have been placed. This is because orders go into production almost immediately after they are received and due to the automation of our system, we incur expense anytime we must interact with a confirmed order.
For these reasons, we do not allow changes or cancellations. Please read and re-read your orders before submitting them.